WHY BANKS & NBFC REQUIRE THESE ESSENTIAL SMS SERVICE FEATURES ?
WHY BANKS & NBFC REQUIRE THESE ESSENTIAL SMS SERVICE FEATURES ? Communication is essential for financial institutions to engage with customers, provide updates on transactions, and ensure security. Bulk SMS services play a pivotal role in facilitating this communication. However, the choice of SMS service provider is critical, as it directly impacts security, reliability, and compliance. This case study explores seven essential features that financial institutions must consider when selecting bulk SMS services vendors. Let’s understand these essential features in a practical way and understand how it will impact on Digital banking & financial institution operations. OVERVIEW OF ESSENTIAL FEATURES SLA Based SMS Services SLA-based SMS services offer a vital assurance of reliability and transparency in the crucial communication channel between financial institutions and SMS service providers. With clear benchmarks for service uptime, average issue resolution time, and SMS de